Facilities Customer Service Professional - Remote

Overview

The Facilities Customer Service Professional handles incoming client calls while working with a facilities case management tool, ensuring an optimal customer experience with every interaction.

In Short

• Responds to routine inquiries via inbound phone calls.
• Assesses the nature of the call and determines the appropriate party to handle it.
• Processes incoming facilities work order requests through telephone and email.
• Asks probing questions to troubleshoot requests and determine the right party to service them.
• Dispatches work orders to the appropriate contact.
• Sets turn-around time expectations based on priority codes.
• Ensures all reports are accurate and filed timely.
• Organizes work to meet priorities, handling an average of 45 requests per day.
• Supports team achievement of service level goals.
• Adheres to scheduled shifts and efficiency standards.

Requirements

• Experience in customer service.
• Strong communication skills.
• Ability to assess and troubleshoot issues.
• Familiarity with facilities management.
• Proficiency in handling phone interactions.

Benefits

• Part-time remote work flexibility.
• Inclusive and supportive work culture.
• Opportunities for personal and professional development.