Support Analyst - Fullstack Development - Remote

Overview

We are seeking an experienced Support Analyst with a background in Fullstack Development, specifically in Node.js and React. In this role, you will be responsible for providing technical support and troubleshooting for our web applications while ensuring seamless user experiences.

In Short

• Provide Level 3 support for web applications built with React and Node.js.
• Address complex technical issues and resolve them efficiently.
• Collaborate with the development team to understand application architecture.
• Identify and analyze technical challenges reported by users.
• Implement effective solutions for technical issues.
• Collaborate with QAs to document and track issues.
• Participate in root cause analysis for recurring problems.
• Stay up-to-date with the latest trends in web development.
• Enhance support capabilities and technology stack.
• Contribute to a positive team culture.

Requirements

• Proven experience as a Support Analyst or similar role.
• Expertise in React, Node.js, and Typescript.
• Strong debugging and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to convey technical information to non-technical stakeholders.
• Collaborative team player.

Benefits

• Join us in redefining the future of digital solutions.
• Play a crucial role in delivering exceptional support to our users.