Bilingual Legal Intake Specialist (English & Spanish) - Remote

Overview

Chisholm Chisholm & Kilpatrick (CCK) is a private, public-interest law firm offering rewarding work with a focus on disabled military veterans and their families, as well as a wide range of other individuals who have been denied life, health, and disability benefits. As a team, we are committed to equality and inclusion in the workplace and seek to hire well-qualified and highly motivated individuals who best represent the diversity of our clients. CCK is seeking a Bilingual Legal Intake Specialists to join our growing team.

In Short

• Serve as point of contact for potential clients throughout the intake process.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Clear, concise, and accurate written and verbal communication.
• Follow communication “scripts” when handling different topics.
• Learn about CCK’s practice areas and become conversant with the legal issues facing our clients.
• Demonstrate empathy to potential clients and put them at ease during their difficult time.
• Provide detailed written summaries about potential clients’ needs to attorneys.
• Request and review all necessary documents from potential clients.

Requirements

• High School Degree required; Bachelor’s degree preferred.
• Fluency in both English and Spanish.
• Minimum one year of customer service experience with a high call volume.
• Minimum one year of high-volume phone/customer service experience.
• Ability to make or receive calls for a minimum of 6-8 hours per day.
• Excellent verbal communication skills and professional telephone etiquette.
• Capability to make sound judgments and decisions.
• Proficient in Microsoft Office Suite.
• Strong multitasking skills.
• Ability to work in a fast-paced, constantly changing, and challenging call center environment.

Benefits

• Starting pay for this position would be $20.00 per hour ($41,600 per year).
• CCK offers options for medical, dental, and vision insurance (including options for employer-paid medical insurance for the employee!) and other wellness benefits.
• Gym membership reimbursement.
• 15 days of PTO (increasing over time) and 12 paid company holidays in 2026.
• 401k matching.
• Paid Parental Leave.