Learning & Strategy Intern - Remote

Overview

Chime is looking for an Learning & Strategy Intern to join our Content and Learning team. You will gain valuable professional experience working with cutting edge cloud technology platforms and distributed systems alongside engineers with a wealth of experience to share. This is an exciting opportunity to learn while playing a role in a critical initiative at Chime.

In Short

• Analyze Training Impact: Develop and implement a framework to measure the effectiveness of the Chime Grow training program.
• Work with Data: Gather and analyze key performance metrics (e.g., CSAT, QA scores, AHT) to assess training outcomes.
• Create Reporting Dashboards: Design visual reports or dashboards to track training success and agent performance trends.
• Identify Training Gaps: Conduct research, including agent feedback and data analysis, to uncover additional opportunities for improvement in the agent lifecycle.
• Collaborate with Teams: Work closely with Operations, QA, and BPO partners to ensure insights are actionable and align with business needs.
• Present Findings: Summarize key takeaways and recommendations in a final presentation to stakeholders.

Requirements

• Strong analytical and problem-solving skills with the ability to interpret data and identify trends.
• Experience with Excel, Google Sheets, or data visualization tools (e.g., Tableau, Looker, Power BI) is a plus.
• Familiarity with customer service metrics (CSAT, AHT, QA scores) or a willingness to learn.
• Strong written and verbal communication skills to present findings clearly and effectively.
• Ability to collaborate with cross-functional teams, including Operations, QA, and call center partners.
• Comfort conducting interviews or surveys to gather qualitative insights.
• Highly organized with the ability to manage multiple tasks and deadlines.
• A proactive, self-starter mindset who takes ownership of projects and seeks solutions.
• Ability to work independently while also being open to feedback and mentorship.
• Curiosity and eagerness to learn about training impact measurement and agent enablement.

Benefits

• A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote.
• Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit.
• Competitive salary based on experience.
• 401k match plus great medical, dental, vision, life, and disability benefits.
• Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off.
• 1% of your time off to support local community organizations of your choice.
• Annual wellness stipend to use towards eligible wellness related expenses.
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents.
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress.