Customer Service Agent - Remote

Overview

As a Customer Service Agent at Cheddar, you will play a crucial role in delivering exceptional support to customers, primarily through remote communication channels.

In Short

• Handle customer queries via various channels including email, phone, and social media.
• Provide real-time support through live chat and inbound tickets.
• Assist users with onboarding and payment-related issues.
• Collaborate with internal teams to enhance processes.
• Document processes to develop operational guidelines.
• Plan and coordinate operational activities to meet KPIs.
• Monitor operations and recommend enhancements.
• Work remotely with occasional office visits.

Requirements

• Experience in customer service or operations, preferably in payments or finance.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines.
• Strong organizational skills and attention to detail.
• Proficient with zendesk; familiarity with google suite and CRM is a plus.

Benefits

• Competitive salary.
• Meaningful equity in the organization.
• Latest MacBook provided.
• Generous vacation allowance.
• Flexible work location and hours.
• Company off-sites and regular socials.
• Development courses available.
• Support for diversity and inclusion.