Remote Technical and Tickets Manager

Overview

CG Tech Services is seeking an experienced Technical Manager to lead and mentor a team of technicians, focusing on collaboration and continuous improvement in a fast-paced environment.

In Short

• Lead and mentor a team of technicians.
• Act as the primary escalation point for technical issues.
• Monitor and manage service tickets continuously.
• Collaborate with clients to understand their technical needs.
• Drive troubleshooting efforts and document lessons learned.
• Implement best practices for operational efficiency.
• Conduct training sessions on emerging technologies.
• Manage technical projects ensuring timely completion.
• Maintain clear communication with stakeholders.
• Monitor team performance metrics for service improvement.

Requirements

• Experience in technical management.
• Strong leadership and mentoring skills.
• Proficiency in Windows environments and networking.
• Excellent problem-solving abilities.
• Ability to develop and implement processes.
• Strong documentation skills.
• Experience in project management.
• Effective communication skills.
• Detail-oriented and organized.
• Willingness to work in a fast-paced environment.

Benefits

• Opportunity for career advancement.
• Investment in education and training.
• Collaborative work environment.
• Impact on company success and direction.
• Flexible working hours.