Senior IT Major Incident Manager - Remote

Overview

This role involves improving health outcomes through technology by managing major IT incidents and ensuring effective IT service operations.

In Short

• Manage major IT incidents and facilitate communication among stakeholders.
• Ensure high service performance and operational effectiveness.
• Oversee IT service management and event management tools.
• Develop strategies for service operations and incident resolution.
• Provide leadership and coaching to service operations analysts.
• Maintain service cost models and support budget projections.
• Comply with all organizational policies and standards.
• Work in a flexible environment with options for remote work.
• Drive continuous improvement in IT service delivery.
• Collaborate with technology leadership for strategic planning.

Requirements

• Bachelor's degree in a quantitative or business field.
• 4-6 years of related experience in IT service management.
• Knowledge of ITIL framework and best practices.
• Strong analytical and project management skills.
• Ability to work independently and demonstrate excellent judgment.
• ITIL Foundations 4 certification preferred.
• Ability to handle pressure and maintain accuracy.
• Effective communication skills with stakeholders.
• Experience in managing service operations and incident response.
• Demonstrated leadership and technical guidance abilities.

Benefits

• Competitive pay and health insurance.
• 401K and stock purchase plans.
• Tuition reimbursement and paid time off.
• Flexible work schedules including remote options.
• Comprehensive benefits package.
• Commitment to diversity and equal opportunity employment.
• Support for candidates throughout the application process.
• Access to high-quality healthcare and innovative programs.
• Encouragement of a healthy work-life balance.
• Opportunities for career growth and development.