Senior Incident Manager - Remote

Overview

The Senior Incident Manager at PerkinElmer is responsible for overseeing incident management processes, ensuring timely resolution of incidents, and leading major incident responses to improve customer outcomes.

In Short

• Define and communicate clear SLAs for incident management.
• Review classification and priority levels of incidents.
• Lead major incident response with clear communication.
• Coordinate multiple support teams during incidents.
• Ensure incidents are resolved within agreed SLA timeframes.
• Conduct post-incident reviews and drive improvement actions.
• Identify trends and patterns to prevent recurrence.
• Maintain incident documentation and knowledge base.
• Facilitate incident bridges during major incidents.
• Communicate incident status to stakeholders and management.

Requirements

• Experience in incident management.
• Strong communication and coordination skills.
• Ability to analyze incidents and identify root causes.
• Familiarity with SLA definitions and management.
• Experience in leading major incident responses.
• Understanding of incident management processes and procedures.
• Ability to work collaboratively with diverse teams.
• Experience in conducting post-incident reviews.
• Proven track record of improving incident management processes.
• Ability to maintain documentation and knowledge bases.

Benefits

• Work with a dedicated team of professionals.
• Contribute to a mission of innovating for a healthier world.
• Opportunities for professional growth and development.
• Collaborative and inclusive work culture.
• Access to a broad portfolio of analytical solutions.
• Engagement in meaningful work that impacts lives.
• Support from a global service network.
• Competitive benefits package.
• Flexible working arrangements.
• Be part of a legacy of advancing science for over 80 years.