Retention Call Center Representative - Remote

Overview

This role involves providing assistance to members and prospects regarding their inquiries and issues, ensuring efficient resolutions while maintaining compliance with regulatory guidelines.

In Short

• Assist members and prospects with inquiries.
• Document interactions accurately in member accounts.
• Respond to customer calls within designated time frames.
• Perform troubleshooting procedures to resolve issues.
• Clarify customer inquiries and determine causes of problems.
• Follow up with customers to ensure resolution.
• Maintain excellent quality service standards.
• Input and edit information to document inquiries.
• Develop filing and retrieval systems for records.
• Communicate effectively with management and customers.

Requirements

• High School Diploma required; AA/AS preferred.
• 2-5 years of Customer Service experience required.
• 2-5 years of Customer Service in Healthcare preferred.
• Driver’s License may be required by some plans.
• Specific language skills may be required by some plans.
• Proficiency in Microsoft Office (Excel, Word, Access).
• Strong analytical and problem-solving skills.
• Ability to work well in a team or independently.
• Effective written and verbal communication skills.
• Skilled in business analysis and specifications writing.

Benefits

• Competitive pay.
• Health insurance.
• 401K and stock purchase plans.
• Tuition reimbursement.
• Paid time off plus holidays.
• Flexible work schedules (remote, hybrid, field, or office).
• Equal opportunity employer committed to diversity.
• Support for applicants requiring accommodations.
• Access to high-quality healthcare solutions.
• Innovative programs to help individuals live healthier lives.