Customer Service Advocate I - Korean Bilingual - Remote

Overview

As a Customer Service Advocate I at Centene, you will be the first line of support for our members and providers, focusing on resolving inquiries and issues while providing personalized service.

In Short

• Serve as the first-line advocate for members and providers.
• Resolve inquiries and concerns through various communication channels.
• Mitigate complaints to ensure resolution on initial contact.
• Document all communications for quality tracking.
• Maintain performance and quality standards in a contact center environment.
• Adhere to policies and regulations for compliance.
• Work in a flexible environment with remote, hybrid, or office options.
• Entry-level position with potential for growth.
• Bilingual in Korean preferred.
• Competitive pay and benefits offered.

Requirements

• High School diploma or GED required.
• Entry-level position requiring little or no previous experience.
• Experience with multitasking and using multiple systems preferred.
• Bilingual in Korean is preferred.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment.
• Commitment to quality and compliance.
• Flexibility in work schedule.
• Proficiency in CRM applications is a plus.
• Willingness to learn and adapt to new processes.

Benefits

• Competitive pay.
• Health insurance options.
• 401K and stock purchase plans.
• Tuition reimbursement.
• Paid time off plus holidays.
• Flexible work environment.
• Commitment to diversity and equal opportunity.
• Support for career growth and development.
• Access to health solutions and programs.
• Support for accommodations during the application process.