Senior Manager, US Channel Analytics - Remote

Overview

The Sr. Manager will drive analytical insights, reporting and process improvements that result in revenue generation, great customer & employee experiences and operational efficiency.

In Short

• Drive analytical insights and reporting for revenue generation.
• Focus on operational efficiency and customer experience.
• Lead data acquisition and transformation using SQL, SAS, SPSS, Python, R.
• Utilize self-serve BI tools like PowerBI and Spotfire.
• Understand industry best practices in the contact center environment.
• Plan for data acquisition and analytics reporting.
• Foster a strong team culture and engagement.
• Promote integrity, empathy, diversity, and responsibility.
• Manage ambiguity and drive data-driven decision making.
• Typically requires 5-7 years of relevant experience.

Requirements

• Advanced proficiency in data visualization and storytelling.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Collaboration and team skills.
• Experience in technical design optimization.
• Systems thinking and decision-making abilities.
• Deep knowledge gained through education and business experience.

Benefits

• Yearly bonus in addition to salary.