Care Companion I (Japanese Speaking) - Remote

Overview

As a Care Companion, you will assist members in their family-forming journeys using both English and Japanese, providing exceptional customer service and support.

In Short

• Join Carrot, a global fertility and family-building platform.
• Provide support in English and Japanese.
• Assist members via phone, email, and video chat.
• Address questions and concerns with empathy.
• Work Monday to Friday, with training hours aligning with US staff.
• Help shape the member experience in fertility care.
• Be part of a compassionate team with healthcare experience.
• Support members in the US and over 50 countries.
• Contribute to inclusivity and accessibility in family-forming services.
• Enjoy a holistic Total Rewards package.

Requirements

• Bachelor's Degree.
• 1-3 years in customer service or healthcare roles.
• Superior written and verbal communication skills.
• Empathy for diverse member populations.
• Bilingual in English and Japanese.

Benefits

• Health and wellness benefits.
• Retirement savings plans.
• Short- and long-term incentives.
• Parental leave and family-forming assistance.
• Competitive compensation package.