Customer Service Representative - Written Inquiries - Remote

Overview

This position involves handling Qualified Written Requests and Written Credit Bureau Disputes, requiring professional writing experience in a corporate setting. The role includes researching and resolving issues, providing formal written responses, and ensuring compliance with regulations.

In Short

• Review incoming written complaints from borrowers.
• Research issues to identify root causes.
• Collaborate with other business units for resolution.
• Compose detailed narratives/responses to borrowers.
• Compile supporting documentation for investigations.
• Maintain records for all complaints.
• Manage deadlines for compliance with guidelines.
• Stay updated with relevant regulations.
• Adhere to company policies and procedures.
• Perform other duties as assigned.

Requirements

• Knowledge of Microsoft Office Suite required.
• Strong attention to detail and ability to work independently.
• Knowledge of industry-specific software preferred.
• Analytical and detail-oriented.
• Ability to interact with senior management.
• Decision-making skills impacting department operations.
• Organizational skills for prioritizing work.
• Strong math skills for accuracy.
• Ability to compose letters.
• Effective oral communication skills.
• High school diploma required; bachelor's degree preferred.
• Three years of related work experience required.

Benefits

• Comprehensive healthcare plans.
• 401(k) match of 50% of the first 4% contributed.
• Access to discounts through employee portal.
• Customized training programs for career advancement.
• Employee referral bonuses.
• Educational reimbursement.
• Community contributions through Carrington Charitable Foundation.