Operations Associate - Logistics - Remote

Overview

The Operations Associate - Logistics role at Careem focuses on improving lives through operational excellence and customer service, supporting the Captain community in the greater Middle East.

In Short

• Onboard and activate new Captains.
• Distribute SWAG and maintain distribution records.
• Provide real-time, on-ground support to resolve Captain issues.
• Conduct field checks for compliance with standards.
• Manage and coach Super Captains.
• Support Captain engagement and communication.
• Monitor competitors and share insights.
• Assist with product rollouts and pilot tests.
• Ensure timely resolution of support tickets.

Requirements

• Strong passion for improving lives through operational excellence and customer service.
• Strong interpersonal and problem-solving skills.
• Confident and proactive communicator with a hands-on approach.
• Good technical literacy and familiarity with mobile apps and reporting tools.
• Prior experience in field operations, logistics, or ride-hailing services is a strong advantage.
• Bachelor’s degree or equivalent experience.

Benefits

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.