Technical Support Specialist - Remote

Posted 26 weeks ago

Customer Service

Full Time

USA

$65000 - $70000/year

Overview

As a Technical Support Specialist at Capture One, you will play a proactive role in shaping and improving the support experience for professional photographers, ensuring they feel valued and supported.

In Short

Join a passionate team dedicated to empowering photographers.
Provide technical support and customer service to users.
Collaborate with product teams to enhance user experience.
Identify and report product bugs to the R&D team.
Create help articles and improve support workflows.
Work remotely with a diverse team across multiple countries.
Engage with users through various channels including live chat and forums.
Contribute to strategy planning for support improvements.
Passion for photography is essential.
Fluency in English is required; additional languages are a plus.

Requirements

Understanding of professional photography workflows.
Excellent communication and interpersonal skills.
Self-motivated and able to work independently.
Flexibility to travel as needed.
Experience with Zendesk or similar support tools is a plus.

Benefits

Top-notch hardware equipment provided.
Training opportunities available.
Good private health insurance and 401K plan.
Paid time off.
Inclusive work culture that values diversity.

Capture One

Capture One is a leading provider of powerful tools for photographers, dedicated to enhancing the art of photography through exceptional image quality, speed, and reliability. With a commitment to empowering a global community of over 250,000 photographers, Capture One offers intuitive and efficient tethered workflows, precise editing capabilities, and flexible collaboration tools. The company values teamwork, diversity, and ownership, fostering an inclusive environment where creativity thrives. As a remote-first organization with team members across various countries, Capture One is continuously evolving and expanding, aiming to shape the future of photography.

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