Remote Otter LogoRemoteOtter

Director of Customer Experience & Digital Product - Remote

Posted Yesterday
Customer Service
Full Time
India

Overview

The Director of Customer Experience & Digital Product will lead the company's website and mobile app strategy, ensuring a customer-first approach while integrating emerging technologies and optimizing digital performance.

In Short

  • Lead website and mobile app strategy
  • Partner with Apple and Google for app growth
  • Drive AI pilots and integrate technologies
  • Oversee digital performance and analytics
  • Serve as a Digital Experience SME
  • Influence enterprise strategic agenda
  • Drive service recovery and digital initiatives
  • Develop systems to monitor customer issues
  • Implement text analytics for resolution
  • Set strategic agenda for Service Recovery Team

Requirements

  • Experience in customer experience management
  • Strong understanding of digital products
  • Proficient in analytics and performance metrics
  • Experience with AI technologies
  • Ability to influence and lead teams
  • Strong communication skills
  • Experience in service recovery processes
  • Familiarity with customer journey mapping
  • Ability to partner with cross-functional teams
  • Leadership experience in a collaborative environment

Benefits

  • Dynamic and collaborative work environment
  • Innovative company with strong market presence
  • Opportunities for professional growth
  • Engagement with strategic industry leaders
  • Comprehensive benefits package
Capgemini logo

Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. With a diverse organization of over 340,000 team members across more than 50 countries, Capgemini is committed to unleashing human energy through technology for an inclusive and sustainable future. The company has a strong 55-year heritage and deep industry expertise, trusted by clients to address a wide range of business needs from strategy and design to operations. In 2023, Capgemini generated €22.5 billion in revenues, focusing on innovative solutions in cloud, data, AI, connectivity, software, digital engineering, and platforms.

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