Director of Customer Product Experience - Remote

Overview

Fama is the innovator in online screening that makes hiring great people easy. Combining Fama’s groundbreaking AI technology and ability to integrate across the HR Tech stack, the solution compliantly searches over 10,000 online public sources to help companies avoid workplace misconduct, prevent costly legal action and ultimately, make better decisions. By modernizing candidate screening and due diligence, Fama helps organizations, agencies, and investors improve the quality of hires, make the most of each investment and build successful businesses.

In Short

• Act as the voice of the customer, synthesizing insights from surveys, interviews, and feedback channels.
• Build and maintain strong relationships with stakeholders across Fama.
• Develop and deliver clear narratives to communicate product goals and challenges.
• Collaborate with marketing and growth teams to develop and execute go-to-market strategies.
• Conduct in-depth market research to understand customer needs and trends.
• Empower teams with training materials and demo scripts.
• Manage and maintain the product backlog, ensuring alignment with customer needs.
• Partner with engineering, design, and QA teams for successful delivery of features.
• Lead Agile processes to ensure transparency and alignment across teams.
• Monitor post-launch product performance and integrate feedback for enhancements.

Requirements

• 7+ years of experience in product ownership or marketing.
• Demonstrated success in fostering cross-functional collaboration.
• Proven track record of delivering impactful GTM strategies.
• Exceptional communication skills to translate complex ideas.
• Expertise in Agile methodologies and tools like Jira or Trello.
• Proficiency with marketing platforms such as HubSpot or Salesforce.
• Familiarity with analytics tools like Google Analytics or Tableau.
• Experience with product engagement tools like Pendo or Amplitude.
• Competency with collaboration tools such as Figma or Asana.

Benefits

• Opportunity to work with cutting-edge AI technology.
• Collaborative and innovative work environment.
• Mentorship and guidance from experienced leaders.
• Access to training and development resources.
• Potential for career advancement within the company.