Linux Desktop & Devices Support Engineer - Remote

Overview

This is an opportunity for a Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products.

In Short

• Deliver outstanding technical support experience on Desktop and Server technical stack.
• Provide technical expertise and excellent communication.
• Own and manage support cases from qualification to resolution.
• Participate in training sessions and team gatherings.
• Work from a remote home office.
• Ensure cases are handled according to Service Level Agreements (SLA).
• Contribute to knowledge base and maintain existing articles.
• Prioritize work effectively to manage tasks.
• Maintain regular communication with the team.
• Participate in weekend working rotation.

Requirements

• Bachelors or equivalent degree in a technical field.
• Experience with system performance troubleshooting.
• Experience with Linux troubleshooting and server administration.
• Programming fundamentals in any language (bash, python, etc.).
• Strong written and verbal English communication skills.
• Ability to learn quickly and thrive under pressure.
• Willingness to travel for internal events.
• Experience supporting virtualized environments is a plus.

Benefits

• Fully remote working environment.
• Personal learning and development budget of $2,000 per annum.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Parental Leave.
• Employee Assistance Programme.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass for travel upgrades.