Contact Centre Representative (Telephone Banking Inbound) - Remote

Overview

As a Customer Service Contact Centre Representative at CIBC, you will be the first point of contact for clients, assisting them with their banking needs in a fast-paced environment.

In Short

• First point of contact for clients with banking inquiries.
• Work in a fast-paced environment.
• Resolve issues and deepen client relationships.
• Opportunity to work remotely with occasional on-site requirements.
• Flexible availability required between Monday and Sunday, 7:00 AM to 12:00 AM.
• Engage clients and provide exceptional service.
• Problem-solving focus to meet client needs.
• Understand and promote CIBC's financial products.
• Work independently in a secure home workspace.
• Participate in the Agent@Home program.

Requirements

• Ability to work independently from home.
• Secure workspace with minimal distractions.
• Wired internet connection with specified speeds.
• Strong communication skills.
• Knowledge of banking products and services.
• Ability to engage with clients effectively.
• Problem-solving skills.
• Flexibility in work hours.
• Commitment to client service excellence.
• Willingness to learn and grow professionally.

Benefits

• Competitive compensation.
• Banking benefits.
• Wellbeing support.
• Employee and family assistance programs.
• Recognition programs.
• Supportive work environment.
• Opportunities for professional growth.
• Inclusive workplace culture.
• Access to technological tools for collaboration.
• Commitment to employee development.