GTM Systems Manager - Remote

Overview

The GTM Systems Manager will empower Calendly’s customer-facing teams with the systems, processes, and insights they need to deliver exceptional experiences at scale.

In Short

• Act as a primary point of contact for Customer Experience tech stack.
• Translate business requirements into actionable system enhancements.
• Analyze operational data to identify inefficiencies and recommend solutions.
• Design and implement process improvements to elevate customer experience.
• Troubleshoot technical issues proactively.
• Manage projects from scoping to implementation.
• Document processes and best practices for knowledge sharing.

Requirements

• 4–6 years in customer support operations or business operations.
• 3+ years administering Zendesk or similar ticketing solutions.
• Strong understanding of customer support processes in a high-volume SaaS environment.
• Excellent cross-functional communication skills.
• Proven ability to own projects end-to-end.
• Experience identifying and implementing workflow improvements.
• Strong analytical skills to turn data into actionable insights.
• Authorized to work in the USA.

Benefits

• Impactful role in a growing company.
• Opportunity for career acceleration.
• Access to competitive benefits and equity awards.
• Quarterly Corporate Bonus program eligibility.