Project Manager for Contact Centre AI Solutions - Remote

Overview

Calabrio is seeking a dynamic and experienced Project Manager to lead the implementation and ongoing management of Contact Centre AI Solutions for enterprise clients, serving as the primary client liaison and driving project success.

In Short

• Lead the implementation of Contact Centre AI Solutions.
• Serve as the primary client liaison.
• Define project requirements, scope, and objectives.
• Collaborate with cross-functional teams.
• Prepare comprehensive project documentation and reports.
• Monitor and manage project budgets.
• Analyze risks and opportunities.
• Communicate project status to all participants.
• Support account growth through strategic oversight.
• Ensure customer accounts achieve their goals with the software.

Requirements

• Experience in project management.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Proven track record of managing budgets.
• Experience with AI-driven solutions is a plus.
• Entrepreneurial mindset.
• Results-oriented approach.
• Ability to analyze risks and opportunities.
• Strong organizational skills.
• Experience in customer experience management.

Benefits

• Autonomy and flexibility in work.
• Remote-first work environment.
• Opportunity to work with innovative technology.
• Dynamic team culture.
• Potential for career growth.
• Supportive management.
• Focus on employee well-being.
• Engagement in meaningful projects.
• Access to training and development resources.
• Collaborative work atmosphere.