Field Service Team Manager - East - Remote

Overview

The Field Service Team Manager is responsible for leading a team of service engineers to maintain operational capability while ensuring customer satisfaction and business needs are met.

In Short

• Lead a team of service engineers.
• Ensure excellent customer experience.
• Manage service requests and prioritize customer needs.
• Monitor team performance and efficiency.
• Implement KPIs to improve service delivery.
• Identify training needs for team members.
• Support proactive service sales and lead generation.
• Coordinate field service activities.
• Communicate effectively with customers regarding service updates.
• Foster a strong QHSE culture within the team.

Requirements

• Engineering Degree or Diploma.
• 6-8 years of relevant experience.
• Knowledge of Health, Safety & Environment practices.
• Understanding of rotating equipment and mechanical maintenance.
• Ability to manage remote teams effectively.
• Strong business acumen and strategic thinking.
• Excellent communication skills.
• Value-driven with high integrity.
• Ability to adapt to new market demands.
• Experience in customer service and satisfaction monitoring.

Benefits

• Challenging position in a supportive environment.
• Opportunities for personal and professional development.
• Build a global network with diverse colleagues.
• Impact on the company’s future success.
• Learning opportunities every day.
• Equal opportunity employer valuing diversity.
• Work in a pioneering and innovative culture.
• Contribute to sustainable solutions.
• Engage in meaningful work that impacts society.
• Be part of a 140-year-old company with a start-up spirit.