Product Support Analyst (Dutch) - Remote

Overview

The Product Support Analyst role at Bullhorn focuses on delivering exceptional customer experiences by assisting clients with technical challenges related to the company’s software products.

In Short

• Serve as the first point of contact for Bullhorn customers.
• Resolve customer issues via phone, email, and chat.
• Utilize software product knowledge to troubleshoot and fix issues.
• Communicate proactively with customers about issue resolution progress.
• Contribute to the knowledge management system.
• Maintain high performance standards and metrics.
• Fluent in Dutch is required.
• 1-3 years of technical troubleshooting experience is preferred.
• Experience with relational databases like SQL Server is a plus.
• Opportunities for career development and growth within the company.

Requirements

• Fluent in Dutch.
• Proven track record in customer-facing roles.
• Ability to articulate technical concepts clearly.
• Critical thinking and problem resolution skills.
• 1+ year experience in software support is preferred.
• Experience in a B2C or B2B environment is a plus.
• Ability to learn quickly and adapt.
• Strong communication skills.
• Experience with technical troubleshooting.
• Experience with SQL Server is advantageous.

Benefits

• Group Critical Illness and Income Protection.
• Group Life Assurance and Pension.
• Access to Discounts and Wellbeing Portal.
• Optional Private Medical Coverage from DAY ONE.
• Unlimited Vacation and Quarterly paid volunteer days.
• Lucrative Employee Referral Program.
• Career development opportunities.
• Inclusive and supportive workplace culture.
• Focus on employee growth and development.
• Dynamic and casual work environment.