Customer Onboarding Specialist - LATAM - Remote

Overview

Brokerkit is a fast-paced, success-driven, team-oriented SaaS (Software as a Service) company focused on the residential real estate industry. We are looking for a Customer Onboarding Specialist to help our customers succeed in using our software.

In Short

• Assist and coach residential real estate broker customers.
• Manage and assist new users in onboarding.
• Run onboarding calls and configure customer accounts.
• Assist with customer support as needed.
• Respond to customer inquiries via support ticketing system.
• Understand and resolve customer issues in a timely manner.
• Perform various operational tasks such as reporting and data updates.
• Potentially lead other team members based on team success.
• Align with core company values.

Requirements

• Ability to learn new technology quickly.
• Detail-oriented and great with data.
• Experience in training or coaching people.
• Strong communication skills.
• Ability to work in a fast-paced environment.

Benefits

• Opportunity to grow skills as the company grows.
• Work with a talented team.
• Contribute to customer success.