Associate Client Support Representative - Remote

Overview

Join Broadridge as an Associate Client Support Representative, where you will empower others and provide exceptional customer service while working remotely.

In Short

• Maintain effective communication with subscribers through training calls.
• Handle high volumes of inbound and outbound calls.
• Log call notes in CRM and JIRA.
• Educate clients on product enhancements.
• Maintain client relationships focused on satisfaction and retention.
• Research account activity to resolve issues.
• Flexibility in work schedule is necessary.
• Complete additional projects as assigned.
• Promote Broadridge services and products.
• Work collaboratively with team members.

Requirements

• Strong customer service experience.
• Bachelor's Degree or equivalent education preferred.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office applications.
• Strong communication, analytical, and organizational skills.
• Adept at multitasking and prioritizing.
• Experience in digital marketing is a plus.

Benefits

• Bonus eligible position.
• Comprehensive benefit offerings.
• Access to educational opportunities and training programs.
• Flexible working environment.
• Collaborative and inclusive workplace culture.