Jira Specialist - ITSM and Cloud Expert - Remote

Overview

We are looking for a Jira Specialist with expertise in IT Service Management (ITSM) and Cloud platforms to join our team. You will be responsible for designing, implementing, and optimizing Jira-based ITSM solutions, ensuring seamless workflows, automation, and integrations across our cloud environments.

In Short

• Configure, customize, and maintain Jira Service Management (JSM) to support ITSM processes.
• Implement and manage Cloud-based Jira environments, ensuring scalability, security, and performance.
• Develop and optimize automation rules, scripts, and custom workflows to enhance service delivery.
• Integrate Jira with Confluence, Bitbucket, AWS, Azure, and third-party ITSM tools.
• Provide technical expertise and guidance on best practices for ITIL-compliant service management.
• Troubleshoot system issues, monitor performance, and implement improvements.
• Collaborate with IT, DevOps, and business teams to enhance service management capabilities.

Requirements

• Proven experience as a Jira Specialist or similar role.
• Strong knowledge of IT Service Management (ITSM) principles.
• Experience with Cloud platforms and services.
• Familiarity with automation tools and scripting.
• Excellent problem-solving skills.
• Ability to work collaboratively in a team environment.

Benefits

• Work remotely from anywhere in the Philippines.
• Opportunity to work on innovative projects.
• Collaborative and supportive team environment.
• Professional development opportunities.