Customer Service Agent (Content Moderator) - Beauty Industry - Remote

Overview

As a Customer Service Agent at BrickBrands, your main responsibility is to ensure the protection of the brands on all forms of social media, managing customers' queries and concerns in a professional manner.

In Short

• Respond to potential customers via chat, email, or direct messages.
• Monitor and engage with content across social media platforms.
• Filter discussions and mentions of the client across various platforms.
• Identify online communication, whether text or meme.
• Understand brand policies to analyze information effectively.
• Ensure safety of the brand and online community.
• Stay updated with social media trends in the beauty industry.
• Maintain communication with project manager and CSM.
• Perform other necessary tasks.

Requirements

• A High School Diploma or equivalent.
• A personal PC/laptop with a working webcam.
• General knowledge of social media platforms.
• A good working home environment with stable internet.
• Experience in content moderation, marketing, or social media management.
• Experience in social media and customer service is a plus.
• Interest in the beauty industry.
• Ability to work an 8-hour shift on a rotating schedule.
• Excellent communication skills in English; additional languages are a plus.

Benefits

• 100% Remote position.
• Continuous learning experience & career growth opportunities.
• Competitive compensation based on location market rates.
• Opportunity to work with innovative brands.
• Welcoming & positive environment with feedback consideration.
• Diverse & global team environment.