Customer Service Agent (Native German, Non-Voice) - Remote

Overview

As a Customer Service Agent, you will be the first point of contact for users in App Stores, responding to customer queries and providing support about the client’s products while ensuring a positive brand presence.

In Short

• Actively monitor and engage with customer reviews and queries.
• Respond to inquiries via chat, email, and app store reviews.
• Identify trends in customer communications.
• Moderate reviews and comments on client platforms.
• Analyze user feedback for informed decision-making.
• Work closely with clients to maintain safe app communities.
• Maintain regular communication with your manager.
• Address public and private customer care issues.

Requirements

• A High School Diploma or equivalent.
• A personal PC/laptop with a working webcam.
• Must be at C1 or C2 level in German; B2 level also considered.
• Must understand nuances in German.
• Fluent in English.
• General knowledge of social media platforms.
• A good working home environment with stable internet.
• Customer service skills with experience in non-voice accounts.
• Experience as a content moderator is a plus.
• Ability to work an 8-hour shift, Monday - Friday.

Benefits

• 100% Remote position.
• Continuous learning experience and career growth opportunities.
• Competitive compensation based on location market rates.
• Opportunity to work with innovative brands.
• A welcoming environment valuing feedback and suggestions.
• Diverse and global team environment.