Customer Care Specialist - Remote

Overview

As a Customer Care Specialist at Bosscat, you will be the face of our company, ensuring exceptional service to homeowners and broker partners while embodying a customer-first culture.

In Short

• Be the first responder to customer inquiries via phone, email, and chat.
• Listen and assess customer needs to offer empowering solutions.
• Create trust-based customer relationships.
• Provide accurate information and proactive updates.
• Achieve individual and team customer satisfaction targets.
• Handle customer escalations with high-quality responses.
• Maintain records of customer interactions for follow-up.
• Participate in meetings to identify process improvement opportunities.
• Escalate unaddressed needs for continuous improvement.
• Live our values of a customer-first approach.

Requirements

• Professional communication skills for voice, email, and chat.
• Active listening and ability to communicate solutions.
• Energetic and positive approach to customer inquiries.
• Ability to multitask and manage time effectively.
• Experience with CRM tools preferred.
• Residential real estate sales experience preferred.
• Associates degree preferred.
• Good energy and professionalism prioritized over experience.

Benefits

• Competitive compensation package (Salary + Bonus).
• 401K.
• 100% employer paid medical, dental, and short-term disability benefits.
• PTO (Paid Time Off).
• 10 paid company observed holidays.
• Company provided laptop and accessories.
• Paid Maternity & Paternity Leave.
• Remote/Flex Options.
• Fun virtual/in-person company events.