Remote Otter LogoRemoteOtter

Customer Success Specialist - Remote

Posted 18 weeks ago
Customer Service
Full Time
Japan

Overview

We are a legal tech company founded in April 2021 by graduates from MIT and Stanford. Since our inception, we have rapidly expanded our customer base primarily through word-of-mouth and referrals without external funding, achieving significant growth over the past four years.

In Short

  • Responding to and managing contract renewals
  • Conducting onboarding after implementation
  • Regularly disseminating information to users
  • Compiling user feedback and coordinating with the product team
  • Planning and operating user events
  • Conducting negotiations and closing deals with existing users

Requirements

  • Experience in customer success or related fields
  • Strong communication skills
  • Ability to manage multiple tasks effectively
  • Experience in negotiation and sales

Benefits

  • Unique startup environment with no funding since inception
  • Challenging environment surrounded by talented individuals
  • International team with diverse backgrounds
  • Supportive of employees with young children
BoostDraft logo

BoostDraft

BoostDraft is a legal tech company founded in April 2021 by graduates from MIT and Stanford. Since its inception, the company has relied on high product credibility, expanding its customer base primarily through word-of-mouth and referrals, achieving rapid growth without external funding for nearly four years. Today, BoostDraft serves hundreds of esteemed clients, including Japan's top five law firms and major companies like LINE and Mercari, and has begun to expand its product offerings internationally, including in the United States and South Korea. The company is now focusing on enhancing its marketing and outbound sales capabilities to facilitate large-scale enterprise implementations.

Share This Job!

Save This Job!

Similar Jobs:

Exely logo

Customer Success Specialist - Remote

Exely

2 weeks ago

Join Exely as a Customer Success Specialist to enhance hotel revenue and build strong client relationships.

Georgia
Full-time
Customer Service
Scale Army logo

Customer Success Specialist - Remote

Scale Army

3 weeks ago

The Customer Success Specialist will manage B2B customer inquiries and enhance communication between the company and its clients.

Worldwide
Full-time
Customer Service
Hunt St logo

Customer Success Specialist - Remote

Hunt St

3 weeks ago

Join Hunt St as a Customer Success Specialist to manage post-sales processes for an Australian telecommunications provider.

Philippines
Contract
Customer Service
$1,200 - $1,500 AUD/Month
InsCipher logo

Customer Success Specialist - Remote

InsCipher

4 weeks ago

Join InsCipher as a Customer Success Specialist to provide exceptional customer service in a remote role.

USA
Full-time
Customer Service
$24 - $28/hour
WarrCloud logo

Customer Success Specialist - Remote

WarrCloud

5 weeks ago

Join WarrCloud as a Customer Success Specialist to enhance dealership operations and ensure client satisfaction in a fully remote role.

USA
Full-time
Customer Service