Global Customer Support Coordinator - Remote

Overview

The Global Customer Support Coordinator supports Blueroot Health's international business by managing key international accounts and providing sales support.

In Short

• Full-time position with a focus on international customer support.
• 75% of time spent on sales operations for international customers.
• 25% of time dedicated to strategic partner success support.
• Responsibilities include order management, problem-solving, and customer communication.
• Requires excellent multitasking and time-management skills.
• Must have experience in customer service and handling complex orders.
• Fluency in Spanish preferred; knowledge of Portuguese and Mandarin is a plus.
• Collaboration with cross-functional teams is essential.
• Utilization of Oracle NetSuite and Microsoft Teams for operations.
• Positive attitude and proactive mindset are key for success.

Requirements

• High school diploma required; college degree preferred.
• 5+ years in a customer service role with multitasking experience.
• Experience in international key account support preferred.
• Strong problem-solving and communication skills are necessary.
• Ability to manage stress and prioritize tasks effectively.
• Expertise in Oracle NetSuite and knowledge of MS Office suite required.
• Fluency in multiple languages is highly valued.

Benefits

• Opportunity to work in a dynamic, fast-paced environment.
• Chance to develop and maintain relationships with international customers.
• Supportive team culture with opportunities for growth.
• Flexible work environment with remote work options.
• Engagement in process improvement projects.