Customer Delivery Representative - Remote

Overview

Bluecurrent is seeking a Customer Delivery Representative to be a key point of contact for queries from Field Service Technicians and Meter Equipment Providers, ensuring timely job completion and customer satisfaction.

In Short

• Respond to and resolve customer queries.
• Assign and manage jobs in the system.
• Collaborate with technicians for timely job completion.
• Investigate and resolve workflow issues proactively.
• Build positive relationships with stakeholders.
• Manage incidents and service requests efficiently.
• Provide quality and courteous customer service.
• Flexible to support team members as needed.
• Good with technology, including Microsoft Office.
• Join a dynamic team in the energy sector.

Requirements

• Previous customer service or call center experience.
• Positive attitude and teamwork skills.
• Ability to work flexibly.
• Proficient in Microsoft Word, Excel, and Outlook.
• Commitment to quality customer service.

Benefits

• Opportunities for career progression.
• Fun and collaborative work environment.
• Hybrid working options.
• Potential for flexible work hours.
• Health and wellbeing support.
• Subsidised life and income protection insurance.
• Annual wellbeing grant.
• Study support.