Associate Director, Patient Navigator - Remote

Overview

The Associate Director, Patient Navigator at bluebird bio plays a crucial role in providing education, guidance, and support to patients enrolled in gene therapy treatment. This position involves collaboration with patients, caregivers, and healthcare providers to ensure a smooth treatment journey.

In Short

• Provide education and support to patients and caregivers.
• Guide patients through the gene therapy treatment process.
• Collaborate with Qualified Treatment Centers (QTCs) for patient support.
• Monitor patient milestones and adherence to treatment timelines.
• Utilize data and analytics for program improvement.
• Engage with internal and external stakeholders.
• Implement patient support initiatives and best practices.
• Demonstrate empathy and clarity in communication.
• Address barriers to treatment access.
• Drive operational excellence in patient services.

Requirements

• BA/BS with 10+ years in pharmaceutical/biotech patient services.
• Experience in access/reimbursement and complex case management.
• Direct experience with patients and caregivers.
• Strong knowledge of payer systems and reimbursement processes.
• Exceptional communication skills.
• Proficiency in data analysis and performance metrics.
• Knowledge of regulatory and compliance guidelines.
• Deep empathy and resilience in problem-solving.

Benefits

• Opportunity to work in a meaningful role.
• Collaborative and diverse work environment.
• Focus on personal and professional growth.
• Engagement with innovative gene therapy solutions.
• Supportive company culture that values compassion.