NOC Engineer - Remote

Overview

The NOC Engineer at blueAPACHE will be responsible for managing client infrastructure, ensuring service level agreements are met, and providing high-quality customer service.

In Short

• Identify and action major incidents from monitoring tools.
• Manage client infrastructure according to customer satisfaction.
• Work autonomously to resolve alerts and issues within SLA.
• Provide excellent customer service and communication.
• Ensure integrity of managed environments.
• Support best practices in infrastructure management.
• Provide insights on recurring incidents for resolution.
• Communicate updates during major incidents to stakeholders.
• Perform initial triage on networking outages and escalate as needed.
• Assist in day-to-day monitoring of client backups.

Requirements

• Experience in incident management and technical support.
• Strong communication skills.
• Ability to work independently and in a team.
• Knowledge of networking and infrastructure management.
• Experience with monitoring tools.
• Ability to manage multiple tasks and priorities.
• Understanding of service level agreements.
• Willingness to work outside of standard hours when needed.

Benefits

• Join an award-winning Managed Service Provider.
• Be part of a vibrant workplace culture.
• Opportunities for professional development.
• Diverse and inclusive work environment.
• Employee-focused company values.