Member Technical Services III - Remote

Overview

The Member Technical Services III role is a mid-level technical position with increased autonomy and expertise in network infrastructure and security. This individual will handle complex technical tasks across firewall, switching, server, and client systems.

In Short

• Independently support client networks, focusing on firewall, switching, and connectivity issues.
• Plan, configure, and maintain network security components including firewall rules, VPNs, and segmentation.
• Troubleshoot Windows workstation and server issues, including performance, Active Directory, and network-related problems.
• Experience with Fortinet and/or Sophos firewalls a plus.
• Experience with Aruba and/or Cisco switches a plus.
• Assist with advanced troubleshooting of client-facing applications and endpoint issues.
• Provide informal technical guidance to junior team members.
• Create or contribute to technical documentation.
• Communicate effectively with clients and stakeholders.
• Accurately maintain time entries, project statuses, and documentation.

Requirements

• 6+ years of experience in IT support or technical services roles.
• Deep understanding of networking concepts.
• Strong hands-on experience managing firewall environments.
• Working knowledge of Windows Server, Active Directory, and Windows workstations.
• Ability to function with moderate direction and independently manage tasks.
• Clear and professional written and verbal communication skills.
• Ability to contribute to technical documentation and client briefings.

Benefits

• Confidentiality of your information according to EEO guidelines.