Spanish Bilingual Customer Service Representative (US Healthcare) - Remote

Overview

MedCore Solutions is seeking a dedicated Spanish Bilingual Customer Service Representative to support patients and healthcare providers, requiring proficiency in both Spanish and English.

In Short

• Handle high volume of inbound and outbound calls.
• Assist patients with scheduling, prior authorization, and insurance verification.
• Explain medical procedures in both Spanish and English.
• Coordinate with medical staff for seamless patient experience.
• Verify insurance eligibility and benefits.
• Resolve complaints and inquiries professionally.
• Document interactions and update patient records accurately.

Requirements

• Proficiency in Spanish and English.
• Experience in customer service, preferably in healthcare.
• Strong communication and interpersonal skills.
• Ability to handle a high volume of calls.
• Empathy and professionalism in dealing with patients.

Benefits

• Work from home opportunity.
• Weekends off.
• Dynamic team environment.
• Opportunities for career growth.