Customer Operations Consultant - Remote

Overview

Join our team as a Customer Operations Consultant, where you will help clients innovate through new technologies and business models.

In Short

• Design transformation roadmaps.
• Support business and technology decisions.
• Coordinate Centers of Excellence for prototypes and pilot projects.
• Design technological and organizational architecture for large-scale innovation.
• Develop short and medium-term business cases.
• Apply Agile methodologies in design and implementation phases.
• Implement impactful transformation programs.

Requirements

• 2 to 5 years of experience in Customer Operations with a focus on Contact Center.
• Skills in Operating Model, including process definition and KPI reporting.
• Experience in Service Model, including channel strategy and benchmarking analysis.
• Knowledge of Sourcing Strategy, including vendor management.
• Familiarity with IVR tools and CRM systems.
• Good command of the English language.
• Strong analytical, problem-solving, and business development skills.

Benefits

• Work in a challenging environment with merit-based growth.
• Access to over 300 advanced training courses.
• Support for 100% remote work and work-life integration.
• Commitment to diversity, equity, and inclusion.