Support Operations Coordinator - Remote

Overview

The Support Operations Coordinator is the operational backbone of our customer support team, ensuring our support operations run efficiently, our workforce is optimally deployed, and our service quality meets the high standards our customers deserve.

In Short

• Own the operational infrastructure that enables our support team to succeed.
• Implement and maintain scheduling systems for optimal coverage.
• Own quality management systems including peer review processes.
• Drive the creation and maintenance of support documentation.
• Build and maintain dashboards and reports for key metrics.
• Partner with leadership to forecast staffing needs.

Requirements

• 2–5 years of experience in operations or related roles.
• Bachelor's degree in Business, Operations, or related field.
• Hands-on experience building and maintaining operational systems.
• Comfortable working with data and analytics tools.
• Excellent organizational and project management skills.
• Clear, direct communication style.
• High comfort with ambiguity and building systems from scratch.

Benefits

• Opportunity to work in a fast-paced health tech environment.
• Be part of a team transforming in-home care.
• Engage in meaningful work that impacts lives.