Dispute Compliance Operations Analyst - Remote

Overview

The Dispute Compliance Operations Analyst at Binance plays a crucial role in managing and resolving card dispute claims while ensuring compliance with regulatory standards.

In Short

• Review and analyze dispute claims submitted by cardholders.
• Gather and evaluate evidence to support or refute claims.
• Communicate with cardholders for additional information.
• Collaborate with partners to resolve disputes within SLA.
• Document all actions and maintain accurate records.
• Ensure disputes are resolved within regulatory timeframes.
• Identify and report potential fraud or suspicious activity.
• Monitor merchant activity and escalate abnormal patterns.
• Draft internal reports about suspicious activity.
• Assist in enhancing compliance standards.

Requirements

• 1-4 years of working experience.
• Relevant experience within the card/payment domain.
• Interest in the crypto industry.

Benefits

• Work in a leading global blockchain ecosystem.
• Be part of a team trusted by over 250 million users.
• Contribute to innovative financial solutions.