Customer Service Representative (Chinese Speaker) - Remote

Overview

Join Binance's Customer Service team as a Customer Service Representative, where you will provide exceptional support to users of the world's largest cryptocurrency exchange.

In Short

• Handle high volume live chat and online customer queries.
• Provide accurate and comprehensive information to customers.
• Follow established communication procedures and guidelines.
• Support business units with customer liaison and documentation.
• Manage complaints and provide timely solutions.
• Engage customers and ensure high satisfaction standards.

Requirements

• Minimum 1 year of customer service experience, preferably in finance or E-commerce.
• College degree or above.
• Bilingual proficiency in English and Mandarin.
• Experience with cross-functional support is advantageous.
• Strong communication skills and ability to work under pressure.
• Passionate about customer service and the crypto industry.

Benefits

• Hands-on expertise through a tailored training curriculum.
• 1:1 mentorship from industry leaders.
• Opportunity to work in a dynamic blockchain environment.
• Career growth and development opportunities.
• Be part of a leading global cryptocurrency ecosystem.