Customer Service Agent - Merchant Team - Remote

Overview

The Customer Service Agent will serve as the frontline support for Binance's P2P market, addressing inbound inquiries and providing solutions to customer issues while working in a dynamic environment.

In Short

• Handle inbound inquiries and outbound communication via chats, emails, and calls.
• Provide accurate information to resolve customer problems.
• Stay updated with relevant information for customer service operations.
• Escalate issues to team leaders and other departments as needed.
• Adhere to Quality Assurance standards.
• Follow the schedule set by the Team Leader.
• Assist with additional processes as required.
• Display teamwork and collaboration within the company.

Requirements

• 2-3 years of experience in frontline customer support, preferably in finance or services.
• Passion for solving complex problems and delivering excellent customer experience.
• Adaptable and resilient in a fast-paced environment.
• Excellent multitasking and time management skills.
• Fast internet connection (minimum 5mbps).
• Knowledge or interest in blockchain/digital assets/fin-tech is a plus.
• Ability to work flexible hours, including nights and weekends.

Benefits

• Opportunity to work in a leading global blockchain ecosystem.
• Access to a dynamic and innovative work environment.
• Potential for career growth within the company.
• Engagement with a global community of users.