Adoption Assurance Analyst - Remote

Overview

An Adoption Assurance Analyst is responsible for guiding customers through their adoption journey with BeyondTrust, ensuring a successful and positive experience during the initial stages of product use.

In Short

• Provide technical and product knowledge support for post-sales activities.
• Create a Success Plan to map out successful adoption milestones.
• Drive high ROI value for customers’ BeyondTrust purchases.
• Collaborate with Sales and Customer Success teams.
• Execute a world-class customer experience using internal tools.

Requirements

• 3+ years’ experience in technical presales or customer success management.
• Experience in success plans and customer health scoring.
• Strong organizational skills for managing multiple customers.
• Experience in resolving customer issues and concerns.
• Excellent verbal and written communication skills.

Benefits

• Flexible work culture with opportunities for growth.
• Supportive and inspiring team environment.
• Diversity and inclusion as core company values.