Project Manager - Remote

Overview

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward. Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges. When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

For remote positions, all candidates must complete a video screen with our corporate recruiting team.

Our client is seeking a Project Manager for a Remote position in the USA.

Team is looking for a candidate that can assist with process improvements with expertise in Lean Six Sigma and real-life application experience. This role will focus on optimizing customer support delivery operations by identifying inefficiencies, streamlining processes, and implementing best practices to enhance operational performance. The ideal candidate will have a strong background in process improvement, continuous improvement initiatives, and operational excellence.

In Short

• The role will consist of 30% meetings & 70% heads down.
• Drive measurable improvements.
• Data analysis, process mapping, and performance measurement.
• Continuous improvement initiatives, operational efficiency projects, and change management.
• Root cause analysis (RCA), value stream mapping (VSM), and other process optimization tools.
• Proficiency in process documentation, SOP development, and standardization efforts.
• Assist with process improvements with expertise in Lean Six Sigma and real-life application experience.
• Focus on optimizing customer support delivery operations by identifying inefficiencies, streamlining processes, and implementing best practices to enhance operational performance.

Requirements

• Must have 10+ years of experience with Lean Six Sigma Power BI dashboard.
• Must have 10+ years of experience with Support delivery/ process improvement.
• Must have 10+ years experience with Office suite (PowerPoint, SharePoint).
• Should have understanding of customer support delivery operations and key metrics that impact customers.
• Should have familiarity with service-level agreements (SLAs), workforce management, and support team structures.
• Should have experience implementing best practices in operational efficiency within customer support or service-oriented teams.
• Should have strong problem-solving and critical-thinking skills with a results-oriented mindset.
• Should be comfortable working in a fast-paced, dynamic environment with shifting priorities.
• Should have experience in training and mentoring teams on process improvement methodologies.

Benefits

• A competitive pay range of $88/hr - $90/hr (depending on experience).
• Position Location: Remote (USA)
• 15 days per year of Paid Time Off (PTO).
• 8 paid holidays per year + 1 floating holiday.
• 401(k) retirement plan with company match.
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.