Customer Service Representative - Remote

Overview

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 300,000 clients on their path to a brighter future.

While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

In Short

• Provide a helpful and caring customer service experience over high volume inbound and outbound client phone calls.
• Proactively identify, analyze and resolve client issues.
• Exhibit strong written/verbal communication skills.
• Develop and maintain positive client relations.
• Work independently and with a team to drive retention of clients.
• Operate, navigate, and troubleshoot a desktop computer.
• Continuously learn and utilize company and industry knowledge.
• Meet and exceed client centric performance expectations.
• Engage with feedback to collaborate and streamline workflows.

Requirements

• Minimum 1 Year of Call Center Experience Required.
• Bilingual - Spanish (preferred / not required).
• Reliable, High Speed, Internet connection (Required).
• Strong computer technical skills.
• Excellent communication skills.
• Operate with understanding, active listening, patience, empathy and kindness.
• Strong interpersonal skills.
• Effective problem solver.
• Effective at time management, planning & organizing tasks.
• Ability to work from home in a distraction free environment.

Benefits

• Considerable employer contributions for health, dental, and vision programs.
• Generous PTO, paid holidays, and paid parental leave.
• 401(k) matching program.
• Merit advancement opportunities.
• Career development & training.