Client Retention Specialist - Remote

Overview

As a Client Retention Specialist, you will play a critical role in ensuring the continued loyalty of our customers enrolled in financial hardship programs, assisting them in navigating their financial challenges and promoting program retention.

In Short

• Educate clients about the financial hardship debt program.
• Empathize and deescalate upset clients.
• Use CRM systems to manage client information.
• Analyze clients' financial situations.
• Collaborate with clients to develop customized solutions.
• Achieve retention goals and earn commissions.
• Provide best-in-class customer service.

Requirements

• Experience in Retention, Sales, or Collections.
• High school diploma or equivalent.
• Ability to handle high call volumes.
• Resilient under pressure.
• Strong negotiation and deescalation skills.
• Proficient with CRM systems.
• Strong customer focus and adaptability.
• Excellent verbal and written communication skills.
• Ability to multi-task and manage time effectively.
• Willingness to learn about new financial solutions.

Benefits

• Employer contributions for health, dental, and vision programs.
• Generous PTO and paid holidays.
• 401(k) matching program.
• Merit advancement opportunities.
• Career development and training.