Customer Success Manager - Remote

Overview

Betterleap helps healthcare organizations accelerate hiring by equipping recruiters with powerful sourcing and outreach tools. Our unique data helps identify the right candidates faster, while our mobile app makes job discovery effortless for healthcare professionals. We streamline hiring so healthcare teams can focus on what matters — patient care.

In Short

• Build and maintain strong relationships with enterprise healthcare customers.
• Ensure seamless onboarding and deliver exceptional customer experience.
• Act as a trusted advisor to executives and key stakeholders.
• Drive engagement and adoption while identifying and mitigating risks.
• Own all customer interactions and maintain high customer satisfaction.
• Develop scalable support resources to reduce friction.
• Extract actionable insights from customer feedback for product improvements.
• Deliver enterprise reporting and lead data-driven QBRs.
• Manage renewals and maximize ROI for enterprise accounts.

Requirements

• 5+ years in customer success or account management, ideally in B2B SaaS for enterprise healthcare.
• Track record of leading onboarding and ensuring growth and retention.
• Confident communicator engaging effectively with senior leadership.
• Quick to learn complex software and provide expert guidance.
• Experience managing renewals and driving account expansion.
• Proactive and thrives in fast-paced, high-growth environments.

Benefits

• Competitive salary and benefits.
• Work from anywhere.
• Small, fast-moving team where your work shapes the company.
• Leading enterprise healthcare organizations as customers.
• Work with smart, driven people who get things done.