Social Media Account Manager - Remote

Overview

The Social Media Account Manager is responsible for ensuring client satisfaction, managing account performance, and coordinating team efforts to deliver optimal service and retention.

In Short

• Maintain high client satisfaction scores through excellent service.
• Resolve client complaints promptly to ensure service quality.
• Engage proactively with clients to prevent cancellations.
• Document and analyze reasons for client cancellations.
• Review team deliverables to maintain high standards.
• Schedule and manage videography sessions with clients.
• Address and escalate client issues as necessary.
• Organize client folders and documentation efficiently.
• Conduct onboarding meetings for new clients.
• Submit timely reports on client status and retention efforts.

Requirements

• Experience in account management or customer service.
• Strong communication skills.
• Ability to manage multiple client accounts.
• Proficiency in reporting and documentation.
• Knowledge of videography processes is a plus.
• Strong problem-solving skills.
• Ability to work collaboratively in a team environment.
• Attention to detail and organizational skills.
• Ability to handle client escalations effectively.
• Familiarity with project management tools.

Benefits

• Competitive salary.
• Flexible working hours.
• Opportunities for professional development.
• Supportive team environment.
• Health benefits.
• Work from home options.
• Performance bonuses.
• Paid time off.
• Access to industry-related training.
• Networking opportunities.