Department Head (m/f/d) Sales & Marketing - Customer Service - Remote

Overview

As the Department Head of Sales & Marketing, you will lead the Customer Service department, overseeing public communication towards customers and managing various related tasks.

In Short

• Lead and develop the Customer Service department.
• Implement strategies based on business unit objectives.
• Manage operational tasks within defined processes.
• Ensure budget compliance and efficient resource use.
• Coordinate communication with other service areas.
• Foster a customer-oriented approach in service delivery.
• Drive process optimization and change management.
• Utilize modern service and CRM systems.
• Engage in continuous improvement of service processes.
• Encourage a diverse and inclusive work environment.

Requirements

• Proven leadership experience in customer service or related fields.
• Master's degree in a relevant discipline or equivalent experience.
• Strong knowledge of customer service processes.
• Experience in process management and optimization.
• Understanding of public sector organizational structures.
• Familiarity with legal and organizational frameworks.
• Strategic thinking and risk management skills.
• Experience with modern CRM systems like Zendesk.
• Openness to digital innovations in service processes.

Benefits

• Diverse and challenging tasks with future-oriented projects.
• Flexible working hours and the possibility to work remotely.
• 30 days of vacation.
• Customized health offerings including a health check every two years.
• Extensive training and development opportunities.
• Personal travel pass.
• Personal budget for retirement planning.