Field Service Technician - Remote

Overview

This position provides technical support to customers and engineers, on site, in the field or virtually, on a variety of complex technical tasks. Field Service Technicians gather, maintain, format and analyze technical data to affect the repair and maintenance of power electronic equipment.

In Short

• Travel to customer sites to install, maintain, repair, overhaul, troubleshoot, modify and test various types of electrical, electronic and/or mechanical equipment and related devices using various test equipment.
• Test product to determine nature of problem and replace parts, components or perform adjustments as necessary.
• Provide technical support to engineers, on site or field, on a variety of complex technical tasks.
• Build, develop and maintain productive relationships with clients and vendors while maintaining a high level of quality technical service.
• Gather, maintain, format and analyze technical data, such as laboratory or material test results and engineering design changes.
• Produce engineering documentation, reports and drawings. Conduct tests and record data.
• Perform calculations and interpret results.
• Understand and interpret general electrical & mechanical drawings.
• Apply general technical knowledge of electronic principles to put equipment in operational condition and solve problems.
• Understand and adhere to company and industry safety principles and policies.

Requirements

• Engineering degree required.
• 10+ years of field service experience with electrical and mechanical functions.
• Road Warrior - Must be willing & able to travel 100%.
• Familiarity with power electronic equipment including low and medium voltage switchgear, soft starters and VFDs.
• Strong technical skills related to electrical engineering and power electronics.
• Excellent communication skills (oral, written, and listening) and the ability to collaborate effectively with a diverse group of professionals.
• Ability to work independently.
• Availability and willingness to work hours as needed to meet critical deadlines and customer needs.
• Solid time management skills.
• Strong commitment to customer service and teamwork.

Benefits

• Competitive pay.
• Medical, vision and dental benefits.
• 401(k) with employer match.
• A host of other additional health and employee benefits.