Belmond Travel Advisor - Remote

Overview

The Belmond Travel Advisor will partner with guests to make every journey with Belmond, unique and legendary, managing the reservation process from inspiration to post-stay follow-up.

In Short

• Be a true seller and champion for all Belmond products.
• Respond to booking inquiries in a timely manner.
• Meet SLA targets for response times and case management.
• Ensure accurate guest profiles and preferences are recorded.
• Engage with guests in a professional and warm manner.
• Upsell additional services and experiences to enhance guest stays.
• Show expertise in required systems like Salesforce Omnichannel.
• Maintain and update guest profiles accurately.
• Suggest process improvements for system efficiency.
• Ensure InfoHub is up to date with relevant information.

Requirements

• Experience in sales and customer service.
• Strong communication skills.
• Ability to work independently in a remote setting.
• Familiarity with Salesforce and other reservation systems.
• Detail-oriented with strong organizational skills.
• Ability to understand and cater to guest preferences.
• Proven track record of meeting sales targets.
• Knowledge of travel industry trends.
• Ability to work in a fast-paced environment.
• Proficiency in data management and clienteling.

Benefits

• Work from home flexibility.
• Opportunity to work with a global brand.
• Access to unique travel experiences.
• Professional development opportunities.
• Collaborative team environment.
• Competitive compensation package.
• Employee discounts on travel and services.
• Health and wellness benefits.
• Supportive company culture.
• Engagement in a family-oriented work environment.